Update Articulate

I have just moved to a new laptop and tried downloading Articulate 360.

Initial download seems to work fine, however when i try to open the application it tells me that this version is no longer supported and needs an update. However it doesn't let me update it.

Please help me out ASAP!

Articulate_360_1.PNG
Articulate_360_2.PNG

2 Replies

Katie Riggio
Staff

over 1 year ago06/01/20 at 2:58 pm (UTC)

Hi Alex,

So sorry for the trouble, and I appreciate those screenshots.

The first and quickest solution that often fixes similar issues is:

Reboot your computer and then try updating
Or, uninstall your Articulate software and then download the current version of the desktop app right here

If that doesn't help, our Support Engineers are a click away through this link. They'll work with you closely to get the app updated quickly!

Alex Williams
Author

over 1 year ago06/02/20 at 7:43 am (UTC)

Hi Katie,

Thanks for the info. It started working now after uninstalling and reinstalling :)