2 Replies
Katie Riggio

Hi Alex,

So sorry for the trouble, and I appreciate those screenshots. 

The first and quickest solution that often fixes similar issues is:

  • Reboot your computer and then try updating
  • Or, uninstall your Articulate software and then download the current version of the desktop app right here

If that doesn't help, our Support Engineers are a click away through this link. They'll work with you closely to get the app updated quickly!