Hi, Amy -- Thanks for reaching out and so sorry to hear of your troubles! May I ask if you can please confirm that you are working locally as described here: Create, Edit, and Publish Articulate Storyline Courses on Your Local Hard Drive? As the article states, "Working on a network drive or an external (USB) drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources."
You may also want to run through the troubleshooting steps listed here to see if you find improvement, and I'd like to note that there may still be a working version of your projects in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
And in addition to the file corruption info shared, I would like to note that if you continue to experience difficulties, it would be best to follow Leslie's recommendation to work directly with our Support Engineers so they can pull logs, etc. for a more thorough analysis of what occurred. Here is the form you would need to submit a case, and if you can share the case number, we would be happy to follow along.
2 Replies
Hi Amy!
I've not heard of this issue post-update.
I would recommend that you work directly with our support team here.
Hi, Amy -- Thanks for reaching out and so sorry to hear of your troubles! May I ask if you can please confirm that you are working locally as described here: Create, Edit, and Publish Articulate Storyline Courses on Your Local Hard Drive? As the article states, "Working on a network drive or an external (USB) drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources."
You may also want to run through the troubleshooting steps listed here to see if you find improvement, and I'd like to note that there may still be a working version of your projects in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
In order to avoid corruption in the future, please see this article: Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files.
And in addition to the file corruption info shared, I would like to note that if you continue to experience difficulties, it would be best to follow Leslie's recommendation to work directly with our Support Engineers so they can pull logs, etc. for a more thorough analysis of what occurred. Here is the form you would need to submit a case, and if you can share the case number, we would be happy to follow along.
This discussion is closed. You can start a new discussion or contact Articulate Support.