I've been trying to complete an Articulate Storyline 360 update since yesterday, and it never seems to complete. Has anyone experienced this issue? If so, how did you solve for it? I've restarted my computer several times, but that doesn't seem to help. I need to start using it for course development. Please help! Thanks!
I'm following as I have also been having this issue.... it looks like its installing the update fine and then towards the end throws an error saying it can't complete the update.
I'm sorry to hear that you are experiencing this issue when attempting to update Storyline 360. I see that you’ve reached out to our Support Engineers, and are working with my teammate, Shiela. You’re in great hands! We’ll continue the conversation in your support case.
I understand it can be frustrating to receive an error message when trying to update your software. I'm happy to help troubleshoot! Could you please provide more detail on what the error message says?
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I'm following as I have also been having this issue.... it looks like its installing the update fine and then towards the end throws an error saying it can't complete the update.
Hi Damaris,
I'm sorry to hear that you are experiencing this issue when attempting to update Storyline 360. I see that you’ve reached out to our Support Engineers, and are working with my teammate, Shiela. You’re in great hands! We’ll continue the conversation in your support case.
Hi Steven,
Thank you for reaching out!
I understand it can be frustrating to receive an error message when trying to update your software. I'm happy to help troubleshoot! Could you please provide more detail on what the error message says?
Here is an article that provides possible solutions to installing Articulate 360 apps. Please let me know if these don't work, and we can investigate further!