Update Installation Headaches

Jan 23, 2018

Sometimes installing an update takes a few minutes.  Other times it can take 45 minutes for no apparent reason.

Today it seemed to freeze. I had to cancel and reboot. After that, the update fails.

Had to uninstall everything.  Reboot.  Install.

5 Replies
Leslie McKerchie

Hi Les,

Are you running into an issue with your update installation as well?

We certainly do want to know so that we can track any potential bigger issues outside of your own environment. Are you getting an error?

Typically a repair of the software can clear up any issues, but if you're having trouble with that we certainly do advise uninstall/reinstall if needed.

You're welcome to work directly with our support team here if you prefer Les.

This discussion is closed. You can start a new discussion or contact Articulate Support.