3 Replies
Leslie McKerchie

Hi Kim,

Thanks for reaching out and letting us know that you are running into an issue updating/installing Storyline 360.

We have some documentation here on some common reasons and solutions.

If that does not resolve it, then with your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.