Update or re installation not working

Mar 05, 2019

Good day

This has happened twice already- updates not working and I use to uninstall storyline 360 and then re install it. This use to work however not working at the moment. So i am unable to update or install stortyline 360

3 Replies
Leslie McKerchie

Hi Kim,

Thanks for reaching out and letting us know that you are running into an issue updating/installing Storyline 360.

We have some documentation here on some common reasons and solutions.

If that does not resolve it, then with your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

This discussion is closed. You can start a new discussion or contact Articulate Support.