"Update Reply" button in support forums doesn't seem to work properly

The page forwards to an obviously messed up URL, and the reply is not updated. Makes it hard to fix spelling mistakes later... :)

I was unable to update my last reply here: https://community.articulate.com/discussions/articulate-storyline/detecting-end-of-wistia-video-with-javascript#reply-281899

 

5 Replies
Ashley Terwilliger

Hi Mike,

Is it just that page that you had difficulty with? I haven't run into an issue with updating replies myself - but I can keep testing. If you're having difficulty could you walk us through exactly what happens - maybe with a screen recording? 

Just testing updating my reply, hope it goes through. :-)

Ashley Terwilliger

Thanks Mike - as you'll see above, I just tested updating my reply and it all worked as expected in Chrome and Firefox (which looked to be the browser you were using). Have you tested this on only that one thread or are you seeing it across threads?  Can you also let me know what version of the Firefox browser you're using and I'll see if our web team is aware of any other similar issues.  

Ashley Terwilliger

Hi Mike,

It could be - I know that some Javascript code has caused issues before in threads by being "live" - but I'm not an javascript expert (far from it!) so I can't say for certain if there is a way to change or modify that. You can always add a new reply just in case and I'll share this with our team as an FYI just in case.