Thank you for reaching out and sharing what you are experiencing since you updated your software. This is not a common issue that we're seeing reported, but we'd be happy to take a look.
With your permission, please share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
I'll take it, Jeannette. I'm glad to hear that it's working now.
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4 Replies
Hello Jeannette,
Thank you for reaching out and sharing what you are experiencing since you updated your software. This is not a common issue that we're seeing reported, but we'd be happy to take a look.
With your permission, please share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
I rebooted my laptop several times and it seems to be working now. ?
Stay safe and have a wonderful day
I'll take it, Jeannette. I'm glad to hear that it's working now.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Thanks! I removed it :)