Updated to 1.02. Issues with Notes Running slow

I just upgraded Storyline to 1.02. Now have performance issues using Notes.  It is very slow to react. Doing a control-A (to outline all notes text) and then paste new notes, was very, very slow. Tried it again, same thing.

Running Windows 7 Pro, 64 bit, Tons of fast disk and 8gb of memory on laptop. I7 processor.

Any ideas?

...Steve

11 Replies
Christine Hendrickson

Hi Steve,

I apologize for misunderstanding, I thought you said you had installed Update 1. Sorry! I asked, because you mentioned 1.02. Just to double-check, this is the version you should see:

If you've confirmed this is the version you're running, first try restarting the machine. If the issue continues with the Notes panel, we may need to take a closer look and see if we can reproduce the issue. Can you share your .story file here? If not, you're welcome to submit it to our tech team, here.

Thanks again, Steve!

Christine

Steve Chorny

Restarted pc. No change.  Unfortunately, I cannot send you files. Inhave signed strict NDA ( non disclosurenagreement) with client and cannot release them.   Will see if I can make an equivalent version in next few days and send to you.

ps:  when I try to make changes to existiing notes fields, it takes 30-60 seconds before system will allow me to do anything. 

...Steve

Christine Hendrickson

Hi Steve,

I totally understand the need to keep the files private. However, any files submitted to our tech team would be confidential. This is your choice, though, and we'd be able to work with the issue if it's recreated.

The long delay makes me wonder about the location of the content. Is the project you're working on located on your hard drive? If it's located on any external source (network drive, USB drive, etc.) it may cause issues. 

Here's some additional information:

If you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.

1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 

2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).

3.  Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article:
http://msdn.microsoft.com/en-us/library/aa365247(VS.85).aspx

Steve Chorny

Working on C Drive on laptop.   Directory path is about 100 characters.  No special characters, symbols in file names. 

I am very familiar with naming conventions. Have been working with windows since DOS days ( I am dating myself).

The thing is, I was working on the same set of files, same situation yesterday. No problem with notes. Today, the only difference, I updated to new version of Storyline.

OK... just realized there is one other difference between yesterday and today.   My laptop is Windows 7 Pro, 64 bit... that is what I am working on today.  Yesterday, I was working on my older desktop, Windows 7 pro 32 bit.   

ps: it's not that I do not trust your tech support but the NDA ( Non-disclosure Agreements ) I sign are fairly strict and do come with legal penalties. Just cannot release without client consent ( and that means getting their legal dept involved... which will take a while.)

Steve Chorny

Christine,   a bit more info that might help.

I am having issues with the translated version of the modules. Let me explain.

  • I first created English version of all the modules.
  • Once English versions were approved by client, I used "Translation Feature" to export content to Word doc.
  • When I received translated text, I took the same English Modules, and renamed them ( ie:  Mod_1 now called Mod_2 French) and did a save as.
  • I then imported the translated text. FYI  It's a GREAT FEATURE.
  • So, the version of content, I am now working on is a French version (of the English modules).
  • In the Player, I also made a couple of changes, in particular, changing the labels to French.

Here is what I just discovered.

  • I had to go back to the English version ( of the same module) and check some text within a notes field. 
  • I was able to move around (copy. edit etc) the notes field, of the original English version, AND... there was no delay. Immediate respons
  • I went back to the French version , of the same module, and the problem persists.  If I want to edit the notes text, there is a delay every time I  move a cursor, or try to do anything. Delay is between 10-15 seconds.

FYI_ They are both in the same directory (different folders and different names). Published locations are different also. Published to unique folders.

.... Steve

Christine Hendrickson

Good morning Steve,

Thanks for all of the additional information! And don't worry, I can remember the DOS days and the days of supporting the fascinating Windows 3.1 (yikes) - just don't tell anyone

Also, don't worry about the agreement, I totally respect that. 

Correct me if I'm wrong, but from what I understand this only seems to happen when the notes are in French, correct? I'm afraid I haven't worked on a lot of files with French, but I may see if I can try translating some content into French and use it in the notes panel. I haven't found any bug reports logged on this, so if we can recreate this, it's certainly something I think our QA department would want to test. 

Before I attempt to do this, can you tell me if it's only a few lines of text, or if it's quite lengthy? I'm going to try to take the same steps you listed above to recreate the issue and I want to make sure I use a similar amount of characters in the panel. 

Thanks again for all of the information, Steve. I appreciate it.

Christine

Steve Chorny

Christine,

An update.  I am still experiencing the slowness issue. 

Desktop PC,  Windows 7 pro, 32 bit  - Articulate Version 1.01

I just moved the content back to my desktop pc ( Windows 7 Pro, 32 bit, as opposed to my laptop which is Windows 7 pro, 64 bit).  The problem does not exist in the Windows 7 pro - 32 bit OS ( my desktop).  I then went back, with same content, to my laptop (Windows 7 pro, 64 bit)..... slowness of notes fields is there. 

Desktop PC,  Windows 7 pro, 32 bit  - Articulate Version 1.02

I then upgraded Articulate Storyline to version 1.02.  And.... problem does not exist with Windows 7 pro, 32 bit + Storyline version 1.02 - on desktop 32 bit machine.

..Steve

ps:  the total word count, of the French content within notes is 232 words ( largest note field)

Christine Hendrickson

Good morning Steve,

Thanks very much for the update.

So, if I understand correctly, everything's working properly now on the desktop, but not the laptop (with the 64 bit OS)? Correct? 

Are there any other differences between the two machines? For example, is the zoom anything other than 100% when you view it on the laptop, or is the DPI on the laptop set to anything other than 96? Just want to try to narrow it down a little further. 

I'm currently running Windows 8 64 bit on this machine. I just created a brand new file, with two slides. I kept the English notes on one slide and translated the notes into French for a second slide. I used a fairly large chunk of content for the notes, as well, just to see if having a large amount would make a difference. I'm not able to reproduce this, with my current setup. Both panels seem to function perfectly when editing the content and previewing it. 

Here's the published version of my test file.

I'm also attaching the file, just in case you'd like to test it yourself and see if you experience the same problem on either machine.

Steve Chorny

Christine,

Laptop and desktop are setup pretty much the same.   I regularly have to move content from one to the other, so it is a given that fonts ( and font sizing) have to be identical ( experienced that a few years ago ).  I will  see if I can isolate the issue over the holidays.   Unfortunately, cannot get to that right away as I have client deadlines to meet.     Will keep you posted.

Thanks for the help... appreciate it.

...Steve