Updates

Hi, Diane -- Thanks for reaching out and sorry to hear of your troubles! Would it be possible for you to share a screenshot of the error message you are receiving? And also, please see here for additional information on downloading the latest update of Storyline 2. 

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Diane Dauble
Manager Learning & Development
PacificSource Health Plans
541-225-2820

Hi, Diane --

Thanks for your reply but unfortunately, when you reply via email, any attachment you intended to send are not visible here in the post. Please click here to be taken to the post itself, and then use the grey "ADD ATTACHMENT" button in the bottom left of the reply box.

Also, when you reply via email, details in your signature are visible publicly in your post. Please feel free to use the EDIT button beneath your post to remove that info if you'd like. :)

See attachment on the left - my beautiful granddaughters are on the left :)

They ARE beautiful, Diane -- you must be very proud! :)

And thanks for sharing the error message. Please see below for how to address it:

The Installed Version of the Application Could Not Be Determined

When installing a software update for Articulate Storyline, you may encounter the following error message:

"The installed version of the application could not be determined. The set up will now terminate."

Here's how to fix it:

1. Uninstall Storyline.
2. Install the latest version of Storyline.
3. Reboot your computer.