Updating Issue

Nov 25, 2013

I recently updated to the latest verion 4 - Build 1311.1422 (11/15/2013) and everything seemed fine. After creating quite a large project it appears to publish OK but will not preview or run in any browser.

I had previously had some publishing problems back in July and was told that this was a bug that would be fixed in update 4. Jayem Abania from customer support kindly sent me a beta of update 4 and solved my problem.  He advised that as soon as the update was finalised I should reinstall the software.  Unfortunately, this has produced the error.  (I've tried re-installing twice including as admin.)

I have Win 8.1, on a hi spec PC with 16GB ram and eveything has been running OK on this until the update.

Any clues appreciated.

2 Replies
Paul Wolstencroft

Panic over,

Solved this issue by uninstalling all traces of Storyline then reinstalling the BETA (back to where I was so everything worked).  Then used the update option instead of a reinstall.

Tried a clean update on a Win 7 machine and it was OK so I'm now wondering if it could have been down to those nice people at Microsoft with Win 8.1 as there was a Win/IE update between these installs.

This discussion is closed. You can start a new discussion or contact Articulate Support.