Upgrade to SL2 - Lost Slide Master Layer functionality

Hi Vaughan - 

Having some trouble following what the problem is. Do you have an example to share that demonstrates the issue?

I'll try to clarify with one of the simpler triggers and layers.

The original file was created with ST1.

In the main slide I have 2 triggers that makes a variable = false when slide starts and True when slide ends. There is a layer that tells the student they must finish listening to the slides audio if the variable is = false. This layer is triggered when the student clicks "Next" and the variable is still false. When the slide is complete, the variable = true and the user can move forward.

This is a simplistic example but I have slide masters where content triggers are on multiple layers. If I can't get the layers to work then the course won't progress properly.

I will see if I can make a bug report myself on this on. This new forum format may have me looking around for the spot to make a report. It's been a while since I've been in the forum.

I did get a bit mixed up with my response between this post an the other post you responded to a few minutes ago.

At my current experience, I may try to uninstall ST2 in the hopes I can revive my files in ST1 to make my corrections. Unfortunately, I believe all the ST1 files on my computer have been converted (I only gave permission for 1 file conversion but it seems to have converted them all). I may need to dig up some archival backup files that I've stored elsewhere. I just hope the latest's edits are there.... or its going to be a very, very long few weeks.

In my experiences updating files from SL1 to SL2, an SL1 backup file is created in the same folder as the updated SL2 file. Is this not what you've seen?

Here's the support ticket submission link:
http://www.articulate.com/support/contact/

By the way, if you're seeing the icons change to SL2 and only open in SL2 when clicking the file - it doesn't mean that they've been converted to SL2. You can still open any file that hasn't been upgraded by opening SL1 and using the file browser File > Open to open the file. 

Thanks for the reminder Steve,

I do see the SL1-Backup...

I am able to open this backup in SL1. This is a relief. I guess I'll continue working in SL1 in the hopes that SL2 is repaired at some point. I suppose I could use version codes to keep my files strait and understandable.

Thanks Steve,

I submitted a Bug Report on this issue. When I get some time, I will try to reconvert this file to ST2 to see if it was just a problem in conversion. It is quite strange however. I have a Slide Master that says there are 18 slides using that slide master, but when I look at the slave masters under that master I only count a total of 16 slides. When I open the SL1 backup however, the proper amount of slides are reported under each master.

In any case, I'm reverting back to SL1 till I get a response from Articulate on the Bug Submission.

Hi Vaughan,

Do you have a case number so that I can take a look and follow along in the progress as well? You would have received an email notification if you submitted the case to our team here.  If you used the "report a bug" feature while in Storyline, that generates a report to our QA team for reviewing but it will not create a method for them to get in touch with you about the issue. 

Ashley,

Now that you mention it, I didn't receive an email notification that the report was received. I did report via the "Submit a Support Case", the same screen as you've linked to but I haven't received anything. Probably got lost in the ether. I suppose I'll need to resubmit, perhaps I can describe it better this time. Thanks for reminding me as I would have been waiting a long time and probably got frustrated at some point.

Hi Vaughan,

Immediately after submitting it on that screen you should see a new pop up window that it's been submitted - and then the case email. You may want to check your junk/spam folder as well in case it went there - it would be coming from support@articulate.com.