Hi I seem to have had my Storyline automatically upgraded and as so have lost my downloaded templates and have difficulty accessing older files which I still require. How can I restore it please or any helpful advice?
Storyline can be set up to automatically checks for updates, but it wouldn't just download and apply the update. Do you know what update of Storyline you're using? We're currently on update 5 and you can check by going to the Help tab and clicking on "About Articulate Storyline."
You'll also want to make sure that you're working on a local drive with your .story files and that your templates have been saved locally as well described here.
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Hi Mary Jo and welcome to Heroes!
Storyline can be set up to automatically checks for updates, but it wouldn't just download and apply the update. Do you know what update of Storyline you're using? We're currently on update 5 and you can check by going to the Help tab and clicking on "About Articulate Storyline."
You'll also want to make sure that you're working on a local drive with your .story files and that your templates have been saved locally as well described here.
Have you tried running a repair on Storyline?
If that doesn't work, you may want to try following the steps outlined in this article.
Let me know if you still have trouble seeing the templates after trying the steps above.
This discussion is closed. You can start a new discussion or contact Articulate Support.