3 Replies
Nick Martinez

Hi there, thank you for reaching out. I have taken over the responsibility for another department to update their materials. This particular module was created in SL1 and now that I have SL2 on my computer when I went to open the material, SL notified me to update the version to SL2 and it would create a backup of the original. I have done this before with other modules and it worked fine. This particular situation, the file didn't even give me a chance to say NO to the request it just did it and now I can't open the original file or the new SL2 version. The file continues to state that it is "corrupt". Any troubleshooting tips you can offer?

There is no Error message rather the file just will not open and SL remains on it's original page as if I were going to start a new project entirely.

Alyssa Gomez

Hey Nick,

I'm so sorry that happened! I know it's disheartening to run into a file corruption error message.

There are a few things that we know contribute to corruption, and the majority of users who follow the best practices outlined here don't run into any of these corruption issues. Please take a look and let me know if you have any questions.

Sadly, once a file is corrupt, there isn't much we can do to repair it. Looking in your temp folders is our best recommendation to find an earlier version, and then follow those guidelines to prevent any future issues. 

If you're still getting stuck and you can't find an earlier version in your temp folders, send us a copy of the original file and the SL2 version here.