After an update of Flash player in Windows 10, it is not possible to start up eLearnings anymore. The loading screen goes on for ever. The update is: "Adobe Flash Player in Windows 10 Version 1607 for x64 (KB3188128)".
After un-installing the Flash player update, the eLearning can be opened and after installing the update again, the problem comes back.
Articulate's relative silence on this is very disconcerting. This sounds to me like a potentially very severe Flash-Articulate problem. It just hit me today and this is huge.
Just to confirm, you're having a difficult time viewing published content only in Internet Explorer after the latest Flash player update within Windows 10? I don't know that we've seen that yet - the issue that Russ may be indicating is the issue documented here in terms of playing the content locally within Chrome. That is based on a change to Chrome's security restrictions for playback of local Flash content.
If it's only IE, do you know what version of IE you're using? Are you viewing the content locally or did you upload it to the intended environment?
The Flash Player Settings Manager was a very good remedy when I need to review the published content without having to publish it to the LMS. But for others that shall review the content from a network storage area this is not acceptable - it is both cumbersome and a matter of safety (to tell someone to add make security settings on their computers ...).
Thanks for sharing what Flash and IE browser version you're using. Since you're using IE this sounds like a different issue than the one posted about here (including the directions Justin shared for modifying the Flash Player settings).
As far as reviewing the content from a network storage area, I'd advise that you look at publishing a copy for CD and uploading it to your network. You'll than want to advise people that they'll want to download and extract the files to play it locally and it'll launch in a Storyline player based off of IE - so they'll need to have IE and Flash installed on their systems. Playing the web or LMS published content off of a network drive is potentially fraught with more errors than playing it locally based on the same security restrictions described here.
Let me know if you have any other questions or concerns and we'll be happy to help!
12 Replies
Hi
what version of SL are you running?
I run Windows 10 - SL2_Update 10 and ran the Flash update - no problem
The eLearning titles are produced with Storyline2 update 10.
It is not the .story files that are the problem. It is the published courses that do not start after the Flash update.
Is the issue browser specific?
I have only tested IE.
Skickat från min Samsung Mobil
Articulate's relative silence on this is very disconcerting. This sounds to me like a potentially very severe Flash-Articulate problem. It just hit me today and this is huge.
@Wendy, @Staff
Have you been able to re-create the problem?
Hi POE,
Just to confirm, you're having a difficult time viewing published content only in Internet Explorer after the latest Flash player update within Windows 10? I don't know that we've seen that yet - the issue that Russ may be indicating is the issue documented here in terms of playing the content locally within Chrome. That is based on a change to Chrome's security restrictions for playback of local Flash content.
If it's only IE, do you know what version of IE you're using? Are you viewing the content locally or did you upload it to the intended environment?
This post was removed by the author
I just got the link to your post concerning Chrome from Wendy(https://community.articulate.com/discussions/articulate-storyline/flash-player-23-and-later-in-google-chrome-local-playback-of-published-content). I will test the suggested remedy when I have the possibility.
Hi, all.
We thought perhaps a screencast would help to simplify the process of adding trusted locations to Flash Player:
The Flash Player Settings Manager is here.
Please let us know if you run into trouble. Thanks!
The Flash Player Settings Manager was a very good remedy when I need to review the published content without having to publish it to the LMS. But for others that shall review the content from a network storage area this is not acceptable - it is both cumbersome and a matter of safety (to tell someone to add make security settings on their computers ...).
Setup: SL2 Update 10, IE 11.0.33, FLash 23.0.0.162.
Hi POE,
Thanks for sharing what Flash and IE browser version you're using. Since you're using IE this sounds like a different issue than the one posted about here (including the directions Justin shared for modifying the Flash Player settings).
As far as reviewing the content from a network storage area, I'd advise that you look at publishing a copy for CD and uploading it to your network. You'll than want to advise people that they'll want to download and extract the files to play it locally and it'll launch in a Storyline player based off of IE - so they'll need to have IE and Flash installed on their systems. Playing the web or LMS published content off of a network drive is potentially fraught with more errors than playing it locally based on the same security restrictions described here.
Let me know if you have any other questions or concerns and we'll be happy to help!
This discussion is closed. You can start a new discussion or contact Articulate Support.