Urgen workaround needed after a Flash player update

After an update of Flash player in Windows 10, it is not possible to start up eLearnings anymore. The loading screen goes on for ever. The update is: "Adobe Flash Player in Windows 10 Version 1607 for x64 (KB3188128)".

After un-installing the Flash player update, the eLearning can be opened and after installing the update again, the problem comes back.

12 Replies
Ashley Terwilliger-Pollard


Just to confirm, you're having a difficult time viewing published content only in Internet Explorer after the latest Flash player update within Windows 10? I don't know that we've seen that yet - the issue that Russ may be indicating is the issue documented here in terms of playing the content locally within Chrome.  That is based on a change to Chrome's security restrictions for playback of local Flash content. 

If it's only IE, do you know what version of IE you're using? Are you viewing the content locally or did you upload it to the intended environment? 


The Flash Player Settings Manager was a very good remedy when I need to review the published content without having to publish it to the LMS. But for others that shall review the content from a network storage area this is not acceptable - it is both cumbersome and a matter of safety (to tell someone to add make security settings on their computers ...).

Setup: SL2 Update 10, IE 11.0.33, FLash



Ashley Terwilliger-Pollard


Thanks for sharing what Flash and IE browser version you're using. Since you're using IE this sounds like a different issue than the one posted about here (including the directions Justin shared for modifying the Flash Player settings). 

As far as reviewing the content from a network storage area, I'd advise that you look at publishing a copy for CD and uploading it to your network. You'll than want to advise people that they'll want to download and extract the files to play it locally and it'll launch in a Storyline player based off of IE - so they'll need to have IE and Flash installed on their systems. Playing the web or LMS published content off of a network drive is potentially fraught with more errors than playing it locally based on the same security restrictions described here. 

Let me know if you have any other questions or concerns and we'll be happy to help!