Urgent: Can't save Storyline 3 Project!

I am using Storyline on a virtual Windows-machine on my Mac. This has always worked fine - until now. I suddenly can't save my project any more. When I tried, it first said something along the lines of "can't save project, low on memory...". After closing all other programs it now says: "The project file could not be saved. Object reference not set to an instance of an object."

Any recommendations on what is the best thing to do in this situation?



4 Replies
Ashley Terwilliger

Hi Frank,

I'm sorry you've had such trouble! The best course of action is to work one on one with our Support Team! You can use that link to reach out to them and they'll work with you to figure out where things went wrong. 

Gillian, I saw you already have a case open - so I'll follow along in your work with Shiela!