Urgent help - animated characters beheaded
Yesterday when I went to insert an animated character, they all appeared beheaded (with their heads cut off of their bodies and slightly to the left). They appeared this way when I went to pick one to insert into a slide. I shut down and restarted and everything went back to normal.
Today I published a training and two of the characters I used (not all) are beheaded.
See 2 attached screenshots, any guidance would be helpful.