Urgent help - animated characters beheaded

Yesterday when I went to insert an animated character, they all appeared beheaded (with their heads cut off of their bodies and slightly to the left).  They appeared this way when I went to pick one to insert into a slide.  I shut down and restarted and everything went back to normal.  

Today I published a training and two of the characters I used (not all) are beheaded.  

See 2 attached screenshots, any guidance would be helpful.

3 Replies
Wendy Farmer

Hi Angela

check the Windows display setting it should be set to 96DPI or in Windows 10 to 100%

Articulate Storyline requires Microsoft Windows to be configured with 96 DPI (dots per inch). If Windows is using a different DPI setting, you may experience erratic behavior, such as:

* Elements of the application are misplaced or distorted.
* Objects are misplaced or distorted when previewed or published.
* Zoomed images don't work as expected.
* Font sizes are incorrect after using the translation features.

How to switch to 96DPI

Angela Oleksiak

Hi Wendy.  I just created and tested a new training, and the beheadings happened for a staff person, but not me.  My concern is that we have 1500 employees all with computers that may have different settings.  Is the only solution that they be told to adjust their DPI?  That won't be feasible for us so we would lose out on the character functionality in Relias.  

Wendy Farmer
Angela Oleksiak

 My concern is that we have 1500 employees all with computers that may have different settings.

Hi Angela

The DPI setting is for developing in SL not once the output has been published - so it won't affect the published output it will affect those who are your SL developers.

The published output may appear differently depending on browser used but that is a whole other story.  Best recommendation is for you to published to the intended environment (web, LMS) and test using the browsers that your employees would use so verify how the output works.