Urgent help needed

Aug 16, 2012

Hi All - I created some screen demos in a storyline file and now am trying to import into another storyline file - the import is not working. All I am getting is blank scenes.

Has anyone else experienced this?

This is a major, major problem for me.  

9 Replies
Nancy Woinoski

I tried to copy and paste but get an error. I could do the show me types as MP4 but I have some try it ones and these won't work as MP4.

I tried uninstalling Storyline and reinstalling but it did not make a difference. I am going to back out that latest update because it definately worked before.

Why does stuff like this always happen when up against unrealistic deadlines? WHY

Daniel David


I have the same problem with mp3 files, you can not copy them to new files or it will just become an empty file. I am sure it is a bug, even if you try to export the file it doesn't always work.

In regards to your problem: I am not sure of this will work but if you save your project as a template and try to insert the desired slide through the "New Slide" option.

I don't have a video to try. Sorry... :(

Nancy Woinoski

Gerry and Daniel, it is definately a bug that was introduced during the update. I uninstalled the updated version and reinstalled the previous version and now I can import the screen demos without any problem.

I really want to use the export to xml function for this project because I have to do French translation but I guess I will have to wait until it becomes more stable.

Christine Hendrickson

Hi Dave,

This is a fairly old thread and I haven't seen any similar reports recently.

Can you tell us exactly what's happening with your project? I believe in Nancy's case, the import was only pulling in blank slides. Is the same thing happening for you?

Please first make sure that you're importing from and to your local hard drive:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

You may also want to make sure you're running the most recent version of Storyline. To find this information, click on "Help" and "About Articulate Storyline".

If you're not running version 3 (1305.2012), please download and install the update using the link below:

Articulate - Storyline Update 3

Thanks Dave!