Urgent help needed, Please!
Sep 30, 2013
Hello again. I have problems with an e-learning tha t worked fine until they uppdated their flash! The version is.
We tried to install it to new version but it doesnt seem to help.
Also; I made another e-learning for the same company, but when I sen her the linc to my articulate-online- ivite she can´t see allt he pages, som films and are missing (the slide is only showing the backgroundand it doesn´t work properly. Is it something with their new version of flash? It works fine at my computer both at home and at my job( I dont have the same version of flash) I also uploadet it threw Scorm and it says that everything looks great. What cna I do and what i sthe problem! PLE#ASE; PLEASE...urgent help is requried) the flashversion is
11,8,800,175
5 Replies
Hi Maja! I see where you previously asked this question here. Have you reached out to support as Ashley suggested or are you just looking for community answers?
Hello. I send a request, but they didnt/couldnt help me yet. They recommended that we should empty the cashe. but this is published to a cms(episerver) and there are about 400 computers in a big healthorganisation where they arent that clever with computers; So emty the cashe in every compuer isnt an option as you understand. They just want it to work! And me too, this is an important and very big client of mine. And they are gettin' irritaded:-((
So I sent a new request and hope to get a good and helpful answer.
Isnt there anything i can do with the file?
Hi Maja! I see where you updated your case (#00358974 for my reference), and that would be the best way to handle this at this point and allow support to assist you. Thanks for updating them.
Hello. Can you see if the case is still open? I haven´t heard anything for a couple of days. Thank You! TANJA
Hi Maja! Yes, your case is still open. We just released a new product and our case load has been very high, you should be hearing from someone soon.
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