Urgent help requested - Save doesn't Save
Oct 13, 2013
I'm not sure if this forum is the right place to go with this problem. I have a project which contains a screencast video that works perfectly in Storyline on my PC, but when I publish it as a web version or to Articulate Online, the video ends abruptly in the middle and jumps to the next slide. I've gone so far as re-recording the entire screencast, yet get the same results--it works fine when I preview it on my PC, but not when I publish it.
Not only is Storyline not publishing updates, it's not saving them, either. While it will go through the "motions" of being saved, if I close and then re-open the newly saved file, none of the changes are there. I've given each attempt at saving a new file name. There will be a file with the new name each time, so it's doing something, but the contents don't reflect the updates that had been made.
I did receive an error message during a save and was prompted to send an error report to Articulate, which I did. Hopefully that will shed some light when you look at it on your end? Once I approved sending the error report, Storyline automatically shut down.
I thought it might have something to do with cache or something, so I've rebooted, run Windows troubleshooter, etc. and also tried launching the latest version of it on Articulate Online using other computers. None of it made a difference. I also had other people launch it from Articulate Online on their PC's, Macs and iPads to see if it would work for them. It didn't.
I'm out of ideas and out of time. My prototype is due in less than 24 hours. I could really use some help...and quickly!
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