Urgent: Storyline 3 - file suddenly can't be opened any more!?! - please help
May 04, 2022
I have been working on an elarning project with storyline 3 in the recent weeks and months. The last time I opened and worked on this project was this morning. I edited, saved and closed the project, everything was perfectly normal.
A couple of hours later I try to open the project file again, with no success. I keep getting an error message saying something like:
"This project cannot be opened because it contains features that are not available in this version of Storyline, namely:
Improved automatic text field adjustment"
Today I downloaded the newest build of storyline 3, but I have not installed it yet. Older chapters of my elearning project (i.e different storyline files) are opened without any problems.
As I have put a lot of work in this and the project os close to its completion (and its deadline) this is really serious for me.
Any help is very appreciated,
Kind regards,
Frank
2 Replies
Hi, Frank.
We released the fix for this issue on Update 17. Since you're using an earlier version, you'll want to update Storyline 3 to ensure you're using Build 3.17.27621.0.
First of all: Thanks for your quick reaction.
I just installed the new version of storyline which I had already downloaded this morning - and the file just opened again - phew!
I didn't think this was the reason as my older storyline files still opened without problems, but anyway - I'm just glad I can get on with my work.
regards,
Frank