URL link not working in storyline

May 22, 2012

Hi, I have created some simple links to online PDFs in storyline, they work fine for me. My client keeps telling me the links don't work, they are using Firefox. I think this is a browser issue and not a storyline one, can anybody shed some light on this? Many thanks I really stuck to answer my client with a reasonable solution.

38 Replies

byron tik

almost 10 years ago05/21/14 at 4:26 pm (UTC)

thanks that's the one

http://en-au.articulate.com/support/storyline/hyperlink-doesnt-work-when-applying-animation-by-first-level-paragraph

Al Anderson

almost 9 years ago06/02/15 at 9:29 pm (UTC)

Anyone getting a purple/pinkish highlight around the text box set as a hyperlink when hovered on? It's almost like a hover state, but there isn't a hover state added. Not a huge deal, but kinda bush league. Would like to fix it. Thanks for the help as always!

Ashley Terwilliger-Pollard
Staff

almost 9 years ago06/03/15 at 1:13 pm (UTC)

Hi Al,

It does sound like a hover state - and I'm curious if you changed the general hover color for hyperlinks? It's controlled by your theme colors as described here.

Al Anderson

almost 9 years ago06/03/15 at 2:05 pm (UTC)

When I switched the text box with no fill or outline, the problem went away. Not sure what the deal was.

Ashley Terwilliger-Pollard
Staff

almost 9 years ago06/03/15 at 2:07 pm (UTC)

Thanks for the update Al.

Al Anderson

almost 9 years ago06/03/15 at 2:38 pm (UTC)

This post was removed by the author

Al Anderson

almost 9 years ago06/04/15 at 7:39 pm (UTC)

This post was removed by the author

Al Anderson

almost 9 years ago06/04/15 at 7:49 pm (UTC)

Is this set up correctly? It still won't work. I had it working at one time. Not sure what happened. When I test the link it works.

Test.story

Ashley Terwilliger-Pollard
Staff

almost 9 years ago06/04/15 at 8:08 pm (UTC)

Hi Al,

Have you tried changing the rectangle to have a line or fill element to it? Since there isn't a line or fill it's as if it doesn't exist and unless they're directly on the text - hard to click on. Even setting the filled to be transparent should work for you.

Let us know if you need anything else!

Al Anderson

almost 9 years ago06/04/15 at 8:45 pm (UTC)

I added a transparent fill. Still no love. I can't understand it.

Ashley Terwilliger-Pollard
Staff

almost 9 years ago06/04/15 at 8:49 pm (UTC)

Hi Al,

I tested it and uploaded your course here to Articulate Online - I did a transparent fill and line just to be safe and it all worked as expected.

Al Anderson

almost 9 years ago06/04/15 at 9:03 pm (UTC)

So I figured it out. If I publish it to my desktop it doesnt work. If I publish in the Articulate folder under my documents it does work. ???

Ashley Terwilliger-Pollard
Staff

almost 9 years ago06/05/15 at 12:17 pm (UTC)

Hi Al,

Could the file path or set up for your desktop not adhere to the guidelines outlined here?

Melanie Roy

almost 9 years ago06/16/15 at 12:37 pm (UTC)

I actually have the same problem with PDF files in Firefox. I've added my Storyline files to Scorm Cloud, and when I click on the links with Chrome or IE, the PDF's open. However, when I try with Firefox, it says that a problem has occured. Did anyone fix this problem? If so, how did you do it?

Mélanie