Hi there - I sent out a project for review via email, but when the recipients unzip the file and open the story.html file (as instructed in the email), they only see "Next Prev" on an otherwise blank white screen. (attached)
They are using google chrome - not sure of the version. Is this a google chrome version issue? I remember seeing something like this a couple of weeks back, but have had no luck finding a fix in the past discussion threads.
This might be a result of their computers flash player being out of date, or activex controls are not allowed. Have the recipients been able to see other course email to them in this manner?
I'm no expert but where did you publish the story file. If it was published on your local computer and you just e-mailed the story.html then its not going to work. I might not be misunderstanding your situation. Hope it helps.
if its published and zipped, then emailed. it should work fine... as long as the controls are allowed. i guess it also depends on the method she used to publish.
try publishing to CD then zip the file. then you should be able to send via email without issue.
I published to Web and when that process was complete, I chose the email option to send the project to them. We did this about a week ago and there were no troubles. I haven't modified any of the publishing options - just went with the defaults.
maybe try to republish. i find that probably 1 out of 10 times i publish, something glitches and it has to be redone... definitely try the publish to CD option as well.
13 Replies
Kim,
This might be a result of their computers flash player being out of date, or activex controls are not allowed. Have the recipients been able to see other course email to them in this manner?
Hi Kim,
I'm no expert but where did you publish the story file. If it was published on your local computer and you just e-mailed the story.html then its not going to work. I might not be misunderstanding your situation. Hope it helps.
if its published and zipped, then emailed. it should work fine... as long as the controls are allowed. i guess it also depends on the method she used to publish.
try publishing to CD then zip the file. then you should be able to send via email without issue.
Right Terry,
but the entire file has to be zipped, she can't just sent the story.html file with no other files, am I right by saying that?
Hi Terry and Joe,
Thanks for the quick response!
I published to Web and when that process was complete, I chose the email option to send the project to them. We did this about a week ago and there were no troubles. I haven't modified any of the publishing options - just went with the defaults.
i guess when i read the original post i assumed that she did send the whole file zipped by the Articulate publishing tool.
That's correct - I send the whole zipped file using the Articulate publishing tool.
Kim,
Just curious, what happens when you try to send the email to yourself? does it have the same behavior?
i also found that restarting Articulate before publishing helps a ton with bugs that show up.
Just extracted the files from the email I sent. I opened the story.html file and saw "Next Prev" on a blank white screen - just like the recipients.
Kim,
maybe try to republish. i find that probably 1 out of 10 times i publish, something glitches and it has to be redone... definitely try the publish to CD option as well.
Terry beat me to it!!!
Ahhh. I'll restart and use the CD option. I'll let you know how it goes!
Hi Kim,
Depending on how you published, it may be an issue associated with viewing the content outside the intended environment. You may want to look at a few of the options here for sharing your content if you don't intend to use the CD published output.
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