Users unable to play published courses
I'm on Storyline 1, update 10.
I am publishing for Web using these settings:
When I launch the resulting .html file, everything works just fine. Several users are unable to play the course, however. This is the case in IE 9, IE 10, and Firefox. In some cases, they just see a blank screen. One user is prompted to download a player when he launches the course in IE 10:
This is the first time I've encountered problems like this. Any idea what is causing them and how to fix it?