Using audio with markers in Storyline 2

Hi Tim,

Thanks for sharing that here, and I do see an issue that was reported yesterday about audio in markers not working as expected. It seems the current workarounds were to import that slide into a new file, or markers set to audio only worked as expected. Have you checked Steve's suggestion as well in terms of it working as expected in brand new files, but only seeing the behavior in upgraded files?  

I'm going to add this thread to the existing report filed, and if you have any other information to share please let us know! 

Hi Ashley,

Thanks for the response. I haven't tried importing it into a new file, but I'll give it a try. As for Steve's suggestion, the example I shared is from a new file, so I don't know if that'll work.

THANKS!

Tim

Hey Ashley,

Just a quick follow up. I just tried importing the slide into a new project and it's still not working :(

Hi Tim,

Hmmm, I didn't notice you had attached the slide here before, so I just opened it and within preview I was able to click on the marker and hear the audio play.  I also published a version and put it on Tempshare here. 

Were you all using the newest update of Storyline 2, update 2? 

I have markers that are not playing their recorded audio. I am running SL2, update 2.  I tried to import the slide with markers into a new file. This did not solve the problem. I have been working on this file for about a month and I am pretty sure I'm just experiencing the problem today. I was ready to deliver the course today but now I won't meet my deadline. I'm pretty frustrated...

Hi Julie,

I'd be happy to take a look at your file too - as with Tim's file, I was able to hear the marker audio. You may want to download his file as well and see if you can hear the audio in that file, as that'll help point to an issue with your Storyline file. 

I am having the same issue with one of my SL2 courses. I tried downloading Tim's file and could not hear the audio. My slide was imported from a SL1 file, so i tried creating new markers but the audio still wouldn't work. Just wanted to share in case it helps! Also, I am running the most up-to-date version :)

Hey. This issue is easily reproducible. Ashley, why don't you try creating a new SL2 project and add a few markers. Then add audio to each of the markers and then preview it. Does the audio play when you hover or click each marker? It doesn't for me either.

I also noticed that some of the markers do not work as expected. For example, some of the markers text boxes expand when you click them, others don't. They all display the text, but just that some of them expand to the draw size you set on the slide, and others simply don't expand to that size at all.

The markers all seem to work perfectly in SL1. What could have happened with SL2 to create the mischief!

I can hear the audio in Tim's file too. When I create a new marker and choose audio only an audio track will play. But the original imported audio from SL1 still does not play when the marker is clicked. The audio was saved directly to the marker in SL1 so I don't have an audio file to use to create a new marker in SL2. Or do I? Can I gain access to the original audio file? 

I have added a support ticket late on Friday but have not heard boo from anyone from the support team today. 

Hi all,

Thanks for sharing additional information here. When I published Tim's file, I was using Storyline 2 update 1, but I see that this issue has recently been reported to our QA team in regards to Storyline 2 Update 2 - does that match the set up that you're all seeing this in? I have updated to Update 2 since testing Tim's original file, and now I cannot hear the audio in the marker, and have added this thread to the existing QA report filed. 

David, in regards to the other marker issues you mentioned, it sounds inconsistent? Are you able to share an example for us to take a look at or have you already opened a Support case? If so, can you share the case number with us here? 

Yes, I'm using Storyline 2 Update 2 

Thanks for confirming Julie - do you have a case number so I can follow up on what you already submitted and let our team know it sounds like it matches the known issue. 

I noticed the same issue. In both preview and published modes, the audio doesn't play when I click the marker. However, it does play when I select the "Audio Only" option. I am working off the Storyline 2, Update 2 version.

Hi Ladd! This is an issue that has been reported to our QA Team and this thread is flagged for update when applicable.

I have been told these are some possible work around 

1. Set the marker to audio only. This only works if there is no text in the marker caption.

2. If the audio is in a separate file, create a trigger to play the audio. 

3. Go back to the original storyline1 file and export the audio to a file. I'm trying to do this now.

I believe the problem occurred when I updated Storyline 2 to update 2.

Best, Julie 

Thanks, Leslie and Julie! :-)

Update: I was able to go back to Storyline 1 audio markers to export the audio and place manually in the slide and add numerous triggers. So now Storyline 2 Update 2 works as it should. I was also able to get a zip drive of Storyline 2 update 1 so that I don't have to usse update 2 any more. If you use markers, I wouldn't update SL2 to update 2. Lots of work which I had to eat. 

Hey Ashley,

Sorry for not responding sooner. I don't believe I have update 2 installed. Let me give that a try. THANKS!

Thanks Julie for sharing those updates here for any other users who come across this thread. It has been reported to our QA team for review.

Tim, update 2 seems to be where it stopped working - as I originally published your file with Update 1 and that one worked as evident by my version on tempshare. 

Too late for me. I already did the update. Any idea when the fix will be distributed?

Hi Ladd,

I don't have any information to share in regards to when a fix may be released, but we'll post information in this thread once it's available. 

Hi Ladd, I was able to get a copy of update 1 from articulate support. I haven't installed it yet because I don't want to mess anything more up with projects that are already past due. 

Cheers, Julie

Ah, I see. Thanks for the follow up and forwarding this to your QA team!

Thanks for your help. :-)

Ladd M Skelly
(941) 350-1474

"It is not the length of life, 
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