Using New Trigger Flow, Add to Variable Not Working

Can you share the .story file Rebecca - someone may be able to spot something for you.

It's protected content, is there a way I could share privately? I'll have to strip some information and logos out as well, I'm thinking Wendy.

Hello, question, can you post a slide from your course? 

Right now I see you are telling SL to add 1 to Retest when the timeline starts (so it will go from 0 to 1 on the slide it is on.  So this will fire when the timeline starts, you say it stays at 1.  What are you doing to try and increment it?  Is this trigger on each slide in your quiz?  Happy to help just looking for more details ;0)

See attached file with a test, adding 1 to Retest when timeline starts on the slide, or by clicking a button.

Hi Rebecca

you could log a ticket with support and upload privately to them.  I'm just a forum user so posting here would be public.  If you wanted me to have a look you could click my profile and contact me via email.

Maybe we can troubleshoot by asking more questions.

Can you screenshot any triggers that are using the variable that you are having trouble with, including the variables window where it was created.

Try creating a new number variable (default it to 1. I use 1 because it represents the first attempt of doing the interaction) and see if that makes a difference.

Let's start there if you want to or log a ticket here.

Hi Jeff! I was initially just using the trigger on the Retry Quiz button, to add 1 every time the user clicks. And then when they get to 3, a new layer pops up and they can no longer retry the quiz.

I have a reference %% block showing on the results page, and that reference for the Retest variable will go from 0 to 1, but it will never rise above 1 no matter how many times you visit the first page (which should be adding 1) OR click on the Retry Quiz button.

It's setting the variable instead.

I downloaded your test file Jeff and that's working as intended, let me see if I can make a fresh test file that works as well.

Just a random thought - when setting up the variable it was accidently set as random instead of value?

Great thought.  Sorry I have to run to an appt, I can take a look later if you still have not figured it out.  Good luck.  

Nope, set to value Wendy, I just double-checked and have provided a screenshot.

I'm thinking my Storyline file may be bugged because I was able to add normally to a variable in a fresh file with no content. 

I've opened a ticket with Storyline, and I'm hoping there's a solution that isn't scrapping my whole course and starting over, because just importing did not help in my previous attempts to troubleshoot.

Bugger...can you click on Use Count against that variable in the window and it will display a list of slides/layers and triggers where that variable is being used...maybe we can pickup something from that.

Would it be easier to create a new number variable in your existing file and just redo the triggers? see if that works

Thank you for your help Wendy and Jeff! I got a review from the support team, and apparently the issue is that the course has a "restart course" trigger attached to the Retry Quiz button which is ALSO clearing the variable counts.

Good to know - thanks for letting us know Rebecca. All the best with your project.

Just got back and caught up, thanks for the details and good luck! ;0)