Using Storyline to record remote users

We are hoping to use Storyline to record screen actions and create a step-by-step process document. Our issue is that we have remote users. We record the sessions using Webex but when we try to use Storyline to record the session at the same time it will not capture any of the mouse or keyboard actions. I imagine it is only tracking the PC where the desktop software is installed. Is there any way to get around this issue?

1 Reply
Ren Gomez

Hi Fabrice,

That's correct! Storyline will only record the actions of the user on the computer where the software is installed. It will not record the mouse movements or actions within a meeting session.

This user guide and this best practices article covers all you need to know in getting a screen recording just right!