Variable infinity
Dec 21, 2018
hello, for months I have a big unresolved problem in storyline 360.
I have a course with a question bank and a random draw, when the learner obtains less of the required score he has the message of failure, when he leaves the course, he returns and he answers yes to the page mark it comes back on the success message with a score that translates to "infiny".
our client is really angry.
please help !!
4 Replies
Hello Stephanie,
Thanks for reaching out and letting us know what your client is experiencing in your course.
We've seen a couple of examples with the Infinity Score reported:
It sounds like your scenario is a bit different.
If you could share your .story file with our team privately here, we'd be happy to take a look.
hello Leslie and happy new year !
here is the storyline file
thank you for your answer asap
here is the picture
Hi Stephanie. Thanks for sharing your file! None of the conditions that Leslie mentioned above seemed to apply to your course. The results slide did not reset to initial state. I published and tested your course in SCORM Cloud. You can try my output here.
I failed the assessment, saw the option to retake the quiz, and I closed the window. When I relaunched the course, I was prompted to resume, and I saw my failing score again on the results slide.
If your output also works in SCORM Cloud, connect with your LMS support team and ask how the infinity score is displaying when revisiting a failed module. Let me know how you're making out!
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