I am using variables in Storyline, particularly the participants name throughout the course. Anywhere that I use this variable, the font changes in type and size. On one computer it changes from a sans-serif to a serif font.
Can you share a bit more about the font issue you're experiencing? We've got a few different things happening in this forum discussion so I'd want to be sure that we point you in the right direction!
We are experiencing an issue with fonts in courses published in html5 on several browsers and on mobile devices. Essentially, Arial will not load in animated text blocks.
Thanks for those details - we'll try to replicate this on our end. When you say "animated text blocks" do you mean that you have a text box on your slide that has an entrance animation applied to it? What animation did you use? Also, can you please share a screenshot of what the slide looks like with you view the content with HTML5?
It does not matter which text box animation I use, the issue still remains. Please see the attached screenshot (from Firefox). The text was published in Arial.
I've seen reports of some folks having issues with Arial font when viewed with Firefox, so I'd like you have our Support Engineers take a look at your file to verify that it's related to the issue. You can send it to them directly right here, and they'll be in touch with you shortly thereafter!
Hi, we've experienced this as well where we were seeing inconsistent fonts used on the same slide where a variable was used. Our solution, whilst not ideal, was to create a blank variable and reference it in all text boxes on that particular slide. End result is consistent fonts displayed on the slide despite the users system font. Might work for others too if it's consistency you're after.
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I apologize for being late to this thread but I wanted to know if anyone found a work around for the font issue in Storyline 360? Thanks!
Hi Angelica,
Can you share a bit more about the font issue you're experiencing? We've got a few different things happening in this forum discussion so I'd want to be sure that we point you in the right direction!
Hi Ashley,
We are experiencing an issue with fonts in courses published in html5 on several browsers and on mobile devices. Essentially, Arial will not load in animated text blocks.
Hi Angelica!
Thanks for those details - we'll try to replicate this on our end. When you say "animated text blocks" do you mean that you have a text box on your slide that has an entrance animation applied to it? What animation did you use? Also, can you please share a screenshot of what the slide looks like with you view the content with HTML5?
Hi Alyssa,
It does not matter which text box animation I use, the issue still remains. Please see the attached screenshot (from Firefox). The text was published in Arial.
Thank you!
Hi Angelica,
I've seen reports of some folks having issues with Arial font when viewed with Firefox, so I'd like you have our Support Engineers take a look at your file to verify that it's related to the issue. You can send it to them directly right here, and they'll be in touch with you shortly thereafter!
Thank you Alyssa. The request has been sent
Thanks Angelica - I see that you reached out to our support team (01019744) and that Lea is assisting you.
Hi, we've experienced this as well where we were seeing inconsistent fonts used on the same slide where a variable was used. Our solution, whilst not ideal, was to create a blank variable and reference it in all text boxes on that particular slide. End result is consistent fonts displayed on the slide despite the users system font. Might work for others too if it's consistency you're after.
Hey David! Thanks for popping in to share your findings and a solution with the community.
Welcome to E-Learning Heroes :)
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