Simple question: do scrolling panels work on mobile devices if you're using the modern player?
When I preview the course I'm working on using any of the mobile device options, the scroll panels won't scroll.
Additional information: I'm seeing inconsistencies in mobile device preview. For example, using the landscape table preview, an object that should wipe in faded in, and the objects that should fly in just appeared. But when I previewed again, the fly in objects did fly in.
Thanks for reaching out and letting us know what you are running into with your mobile device preview.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi DFS University and welcome to E-Learning Heroes :)
I was able to take a peek at Dan's case that he worked on with Ryan and it looks like the issue was limited to the preview and not the published output.
When you preview your file, once you click on the mobile options in the preview page, you will need to click on the scrollbar to move down or up. Dragging the scroll bar does not work. With that said, the behavior appears to be expected when you preview but works as expected when you view the published output.
Are you experiencing an issue in your published output as well?
4 Replies
Hi Dan,
Thanks for reaching out and letting us know what you are running into with your mobile device preview.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Thanks. I've uploaded the project file, case number 02026170.
Hello Leslie and Dan,
May we know if this has been resolved? I also faced the same issue when previewing a slide with a scrolling panel on mobile device. Thank you.
Best,
J
Hi DFS University and welcome to E-Learning Heroes :)
I was able to take a peek at Dan's case that he worked on with Ryan and it looks like the issue was limited to the preview and not the published output.
When you preview your file, once you click on the mobile options in the preview page, you will need to click on the scrollbar to move down or up. Dragging the scroll bar does not work. With that said, the behavior appears to be expected when you preview but works as expected when you view the published output.
Are you experiencing an issue in your published output as well?
This discussion is closed. You can start a new discussion or contact Articulate Support.