I am using Storyline 360 and publishing HTML5 only. My client uses Chrome only. Every image and all text is unacceptably blurry.
Attached is an image of a screen from the course. On the left is HTML5 in Chrome, and on the right is Flash. Even the "Next" button is blurry.
I see in other discussions that this is a known issue. What is the timeline for fixing this? I will no longer be able to support this client unless we can get a fix soon, as they are quite dissatisfied with the current state.
The main issue of this conversation is about text and images, but a general blurriness (which could include video) when the course is set to scale is also reported.
The solution being, Set the player to lock at the optimal size. Is your course set to lock at optimal size or are you running into some scaling issues?
I see that you chatted with Alyssa here as well on HD Videos in Windows 7.
No, I'm not experiencing issues. I'm just getting ready to deliver a talk tomorrow night to our local Twin Cities Articulate User Group on "Using Video in Storyline" and wanted to be sure I was ready should this question come up.
Yup, I usually select lock at the optimal size unless I run into a client's LMS course player frame that needs scaling for the course to "fit into" the frame correctly.
We need this update to happen ASAP! There is a huge difference in quality of text in the HTML5 output compared to the Flash output and, with Flash going away soon, this is not okay.
Locking the player to optimal size is not an option for us as the client wants the course to take up as much of the browser window as possible.
Thanks for reaching out and sharing what you are running into as well, Taylor.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi there, Daniel. With the latest release of Storyline 360, you should see crisp images as long as you're following these best practices. I've opened a case for use to have a closer look at what's happening in your file. Watch for an email from support. Since you have Articulate 360 for Teams, you'll get priority support!
Our first priority is delivering a continuous stream of new features and content to Articulate 360. The vast majority of our customers are using Articulate 360, so that’s where we’re putting our focus. We know some folks are unable to switch to subscription plans or cloud apps, and if there’s anything we can do to help you make the case for Articulate 360, let us know. We’re happy to help.
As soon as the update for Storyline 3 is ready, we'll post here to let folks know.
Fully agree. And there is also is a difference between new features and problematic things like this topic (that prevents the publication of good quality courses). There should be a high priority fix for this, even if it's SL3...
Prepare for the classic response: "I apologize if our responses feel redundant and repetitive, but I don't have an ETA on a fix at this time. I can say that we still have our eyes on this issue and I'll share any updates with you as soon as I can."
I've been getting this same response to my open ticket for 2 months.
Our team is working through the final preparation of Storyline 3 Update 7, and that will include fixes you've seen released to Storyline 360 as of Update 30.
We're careful about testing new updates to make sure we don't put other elements at risk, so we'll be locking this down soon and targetting a release date next week. The team will post here once it's live, ready to download and install. We'll also post an updated copy of the Storyline 3 release notes, which will list fixed issues.
No problem, Daniel. An FYI - I noticed that your email signature came through when you replied via email. You can remove that if you would like by clicking Edit beneath your response. Here’s a quick Peek video if you need help.
It includes the fix we made in Storyline 360 that addresses an issue where text and images could be blurry when viewing a course in Google Chrome or Safari.
We were already forced to upgrade to SL360, as this fix took too long. The standalone versions of Storyline are useless this way. Please make clear to people that if they buy SL3 they'll have less support.
But good news for the people that are still using SL3!
96 Replies
Hi Gerry,
The main issue of this conversation is about text and images, but a general blurriness (which could include video) when the course is set to scale is also reported.
The solution being, Set the player to lock at the optimal size. Is your course set to lock at optimal size or are you running into some scaling issues?
I see that you chatted with Alyssa here as well on HD Videos in Windows 7.
Thanks, Leslie. :)
No, I'm not experiencing issues. I'm just getting ready to deliver a talk tomorrow night to our local Twin Cities Articulate User Group on "Using Video in Storyline" and wanted to be sure I was ready should this question come up.
Yup, I usually select lock at the optimal size unless I run into a client's LMS course player frame that needs scaling for the course to "fit into" the frame correctly.
Awesome. Way to be prepared, Gerry!
Tell your user group we said hello :)
Thanks, Leslie! It was a fun session. Great folks. :)
Any update on this issue?
We need this update to happen ASAP! There is a huge difference in quality of text in the HTML5 output compared to the Flash output and, with Flash going away soon, this is not okay.
Locking the player to optimal size is not an option for us as the client wants the course to take up as much of the browser window as possible.
Please assist ASAP.
Thanks for reaching out and sharing what you are running into as well, Taylor.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Just submitted a case using your link. Please advise ASAP!
Thanks, Taylor for uploading it privately! Our support engineers will be in touch once they've taken a look at your project files.
Having the issue as well. When uploading screenshots of text, the text is very blurry.
Hi there, Daniel. With the latest release of Storyline 360, you should see crisp images as long as you're following these best practices. I've opened a case for use to have a closer look at what's happening in your file. Watch for an email from support. Since you have Articulate 360 for Teams, you'll get priority support!
The bad support would be a reason not to upgrade to SL360... This takes way too long.
Agree 100%
Hi Seth and Kay,
Our first priority is delivering a continuous stream of new features and content to Articulate 360. The vast majority of our customers are using Articulate 360, so that’s where we’re putting our focus. We know some folks are unable to switch to subscription plans or cloud apps, and if there’s anything we can do to help you make the case for Articulate 360, let us know. We’re happy to help.
As soon as the update for Storyline 3 is ready, we'll post here to let folks know.
Fully agree. And there is also is a difference between new features and problematic things like this topic (that prevents the publication of good quality courses). There should be a high priority fix for this, even if it's SL3...
Prepare for the classic response: "I apologize if our responses feel redundant and repetitive, but I don't have an ETA on a fix at this time. I can say that we still have our eyes on this issue and I'll share any updates with you as soon as I can."
I've been getting this same response to my open ticket for 2 months.
This post was removed by the author
To illustrate the problem, a comparison:
I am seeing this in my courses also.
Still nothing? Passed about 6 months from the 360 update..
Hi Daniel,
Our team is working through the final preparation of Storyline 3 Update 7, and that will include fixes you've seen released to Storyline 360 as of Update 30.
We're careful about testing new updates to make sure we don't put other elements at risk, so we'll be locking this down soon and targetting a release date next week. The team will post here once it's live, ready to download and install. We'll also post an updated copy of the Storyline 3 release notes, which will list fixed issues.
Please let me know if you have other questions.
Thanks!
No problem, Daniel. An FYI - I noticed that your email signature came through when you replied via email. You can remove that if you would like by clicking Edit beneath your response. Here’s a quick Peek video if you need help.
We were already forced to upgrade to SL360, as this fix took too long. The standalone versions of Storyline are useless this way. Please make clear to people that if they buy SL3 they'll have less support.
But good news for the people that are still using SL3!