Very large Story will not open! Need help ASAP!

Definitely something you should submit a case for.

Hi Josh M.,

First, please make sure you're working with local project files. If the project isn't on your hard drive, and it's that large, that may be the cause of the problem.

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If the problem continues, please go ahead and send the file over to us, as Josh U. suggested. 

If you do submit a case, please share the case number with me so I can keep an eye on the progress.

Thanks!

Thank you guys for your very fast reply. I will indeed submit a case and attach my story. The help is much appreciated!

Case Number: 00334358

Hi Josh,

Looks like we got it! You should hear from us soon. I'll keep an eye on the case and try to follow up with you here on the forums.

Thanks very much!

Christine

Hi Josh,

I know this is a pretty urgent issue for you, so I went ahead and took a look a the file you submitted. I had no luck opening the file, at all. I noticed there were underscores in the project name, tried renaming it, no change.

However, there is good news! I decided to try importing the slides from the original project into a new Storyline file and it seems to have worked. I can see all the slides and preview is working pretty well so far, too. 

Can you give this a try, please? Hopefully this will work for you as well. If you need information on how to import from an existing course, please take a look a the following tutorial:

Importing from Another Storyline Project

Let me know how it goes!

Thanks :)

Christine

Hi Josh,

we had similar problems, we had a 345 MB file...

Our problems were solved with the Update2. Did you install this update?

cheers

Geert

Geert:

No, I have not installed this update! I will look into this right away.

To Christine et al:

The import solves my problem although I had to add a new slide to refresh the story view after import.

Many thanks for providing a quick solution! Your support team's knowledge and speed are really top notch.

Cheers,

Josh

Good morning Josh! I hope you had a great weekend :)

Very happy to hear that helped! Thanks so much for keeping us updated, I appreciate it.

Have a great day!

Christine

I appear to have the same issue.  I created the file some months ago and then stored onto OneDrive, however, now the file starts to open and then displays a Clean screen with nothing.

I have tried to save the file to the hard drive, but this doesn't work.  It is a large file, but I do have numerous other files, one of which is nearly as large and this opens with no issues.

Any ideas?

Thanks for any help.

Hi Amanda! Sorry to hear that you are having difficulty. Have you tried to import the project into a new file to see if this alleviates the issue? Sounds like you are only having problems with one file. 

Thanks for your speedy response.  A colleague of mine has raised a case number for this as I have tried importing to a new file and tried saving the source file in various other places, to no avail.

The case number is Case # 00870639

Thanks
Amanda

Thanks for the update and for sharing your support case number. I will be sure to follow along as well.

Hi Amanda! I popped in to check on the case that your colleague Lee worked on with Robert. Looks like it was a corrupt file unfortunately. For anyone following along or runs across this thread, I wanted to share this article for more information.

Thanks - so does this mean that the content is now lost?

Hi Amanda!