Video appears stretched after publishing

Jul 04, 2017

Hi all, 

I've inserted in storyline 360 a short 16:9 video (mp4, 40 sec). The first problem is that it appears in the slide as a square, not as a rectangle. In the preview I see the 16:9 video with a blank space up and down. So, to have a full screen video, I've tried to enlarge the video box (see image attached).

In preview it appears correctly, but after publishing, the video is vertically stretched and the video bottom part is not visible...
why it happens? how can I resolve this? I've already tried to manually stretch the video orizzontaly as compensation but nothing happens..
With other videos it didn't succeded..
thanks a lot!

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