Video Audio

I am having trouble with my audio when publishing. I made a few videos using premiere pro and then imported them into Storyline. At first the audio was extremely soft and could not be boosted using the editor in Storyline. I then used an external program to change the video format to MP4. The video audio could then be heard in Storyline itself, but disappeared when published. Has anyone else had this problem? Or any advice?

1 Reply
Katie (Gokhshteyn) Riggio

Welcome to the community, Lionel! 👋 Really sorry you're running into some audio trouble – let's get that sorted!

A few questions to start:

  • What version of Storyline are you using? You can check by going to Help > About Storyline
  • Are you publishing the course for Web, LMS, or something else?
  • Can I confirm which external program was used to change the video format?
  • Are you able to send us your .story file and/or the audio file for testing on our end? You can add it as a comment by clicking on Add Attachment below, or you can share it privately here.

Looking forward to lending a hand!