Hi All...I've noticed that, when viewing a 360 tutorial in HTML5 format, if you click off the screen (ie: open a new tab), the audio continues to play but the tutorial playback stops. When you go back to the tutorial tab, the playback continues, but is not synced with the audio. Any way to fix this?
2 Replies
Sorry this is happening, Deirdre! We're seeing this too, and our team is on it. I'll update this thread as soon as there's a fix in place!
Thanks for giving us a head's up. đ
Â
Hey there Deirdre,
I have some great news!Â
We just released another update for Articulate 360, and included a few important fixes and new features that you'll see in the release notes here. Â
This update fixes the issue you reported where audio continued to play in the HTLM5 output when switching to another browser tab.
Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly!
This discussion is closed. You can start a new discussion or contact Articulate Support.