Video controls in Storyline are cut off

Jul 09, 2019

Hello,

I've embedded a couple of videos into my Storyline 360 project and the "seekbar" is cut off, so that it shows only the bottom half of the video length numbers.

Actually, I'd prefer to have video controls on the video itself, and also to have the option to have the video go full screen, but I'm not sure if that functionality is supported in SL 360. 

Any insight would be appreciated.

thanks!

Elizabeth

1 Reply
Ashley Terwilliger-Pollard

Hi Elizabeth, 

Thanks for sharing that image! From looking at that, it does appear to be displaying the video controls seekbar not the player seekbar. The latter doesn't show a timestamp which is how I'm able to identify the difference. 

I'd love to know a bit more about your project and set up to keep troubleshooting with you though! Can you let me know: 

  • Where are you hosting/viewing the course with the videos? Web, LMS, etc.? 
  • What browser(s) and/or devices have you viewed this course with? 
  • What update of SL360 are you using? You can check by going to the "Help" Tab -> "About Articulate Storyline" and the latest is  Storyline 360, build 3.29.19305.0

If you're able to share a copy of your .story file here that'll also help with our testing! Are you able to share a copy of your file with us? If you'd prefer, you can also share privately with our Support Engineers. Either way, we'll delete it when done testing. 

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