30 Replies
Leslie McKerchie

Thanks for confirming Lianne.

This is an open issue that we are working on.

The only listed workaround we have right now is:

  • Enable the player seekbar and use it as an alternative.

I'm attaching this thread to the report as we track user impact and we can update you here when we can as well.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

Lianne Zitzelsberger

Hi there,

I did try a number of things, removed the video controls, open in a new
window, etc...but here is the link to a test file:


Thank you for all your help with this.

Crystal Horn

Hi Lianne!  Thanks for sharing your file.  I made a few adjustments:

  • The Player looked like it was customized at some point, and it wasn't behaving the way I'd expect.  I reset the Player and then removed the elements that you didn't include (title, menu, etc).  I was able to show the seekbar and the volume control.
  • The seekbar controls the timeline of the slide, so your video must be in sync with the timeline. Here's how:
    • the video should open in the slide
    • the video should play automatically

Check out my version of your video slide here, and let me know how that works for you!  I attached the modified project file as well.

Lianne Zitzelsberger

Hi there,

The users will be using the range of browsers available as the training
program will be accessed globally through the Articulate Online LMS, so the
question is whether to remove the video controls altogether and trade off
this for users who use Chrome and experience issues, which either way end
up with user frustration.

Do you know if or when it will work with Chrome?

Thank you,

Ashley Terwilliger

Hi Lianne,

I don't have a timeframe for when it may work with Chrome, as it's a relatively low impact issue. We'll keep you posted here if there are any other updates but in the meantime, I'd suggest using either of the options you mentioned about removing the video controls altogether or letting Chrome users know about this possible issue.

Lianne Zitzelsberger

Hi there,

Thank you so much for your continued feedback. I am still playing around
with it but do have a critical question...I have the one file with a Story
size of 1550 x 768 and I want to add a second scene from a file that was
done at 1280 x 720...so I need to change one so that they are the same...is
it as simple as just changing the size ratio and re-saving?

Thank you,

Ashley Terwilliger

Hi Lianne,

When you import in the smaller project, we'll use the story size you've already set so you may need to move items around on the slide to account for it.

You could also change the story size before importing, and since you're increasing the slide size you can choose between these options:

  • Scale to Fit: This scales existing slide content to fit proportionately within the new size. Objects that have locked aspect ratios will maintain their ratios. Objects that don't have locked aspect ratios may change shape, depending on the slide size you choose. (Learn more about locking aspect ratios.)
  • Fill Background: This keeps the current slide background and applies it to the new size, but it doesn't resize your slide content. If you choose this option, use the corresponding Story Position drop-down to choose where existing content should appear on your slides.

Hope that helps! 

Leslie McKerchie

Hi everyone,

We have just pushed an update that should fix the following issue:

Clicking on Seekbar restarts Video when published with Storyline 360 and uploaded to Articulate Online

No republishing should be needed and any affected courses should now be corrected.

Please feel free to take a look at your courses in Articulate Online and let me know if you're seeing any issue with the video restarting when using the seekbar. 

Niall Mackenzie

Hi Guys,

I've just published a range of courses with similar issues shown above...
I have tried multiple work-around's (Video control enabled/disabled, seekbar enabled, open in new window, allow seek etc...) but all still restart the video when you try to move forward or backwards...

I really need to get this working as the video's are quite long (Some over an hour) and our client want the option to move around the video...

I am using Storyline 3 with the most recent update, publishing to LMS using HTLM5 with Flash fallback.

I noticed in the last post by Leslie the issue was deemed fixed but I am still having problems 9 months later.

Any help or guidance would be greatly appreciated.

Kind Regards,


Katie Riggio

Hi there, Niall!

The issue where clicking on the seekbar restarts the video when uploaded to Articulate Online is still open in Storyline 3. As soon as we have a fix in place, we'll let you know!

In the meantime, we're happy to have a look at your project to see what approaches we can offer. If you're able to share the .story file, please use this private upload link