I can create the video and even play the video within the tool. However, when I click on OK it will not insert this video on to the slide. A memo comes up saying to check for the correct conversion app from my version of Windows 10. I can insert the same video into Power Point and the copy to Articulate Story and it works fine. ???????
Thanks for reaching out, and I'm sorry to hear you're running into this issue! I see you've reached out to our support team to take a closer look.
You're in great hands with my teammate, Lianne! She'll help you nail down the cause of this error that's coming up. Also, for the quickest help, feel free to connect with a support engineer anytime at articulatecase.com.
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Hi Terrance,
Thanks for reaching out, and I'm sorry to hear you're running into this issue! I see you've reached out to our support team to take a closer look.
You're in great hands with my teammate, Lianne! She'll help you nail down the cause of this error that's coming up. Also, for the quickest help, feel free to connect with a support engineer anytime at articulatecase.com.
This discussion is closed. You can start a new discussion or contact Articulate Support.