Video Demo playback messing up

Hi all!

I just started using Storyline 360 maybe a month ago and I'm still getting the hang of things. I'm recording video demos to show software to my users, but the problem is when I scoot the video back to replay it, the audio keeps going from the middle where it was, it doesn't start over with the rest of the video screen. Also, we're trying to add information boxes on top of the video. They show up fine first time around but when we try and go back to re-watch, they're no longer showing up.

Anyone had a problem like this and know what the cause could be?

3 Replies
Katie Gokhshteyn

Welcome to the community, Brooke! ūüĆü

Very sorry you're running into that behavior, and I'm glad you reached out to us. I see my teammate, Gerald, recently sent you his findings along with some next steps to try in your support case.

Be sure to let us know if uploading the content to any of these environments helps solve the issue. We're standing by!