Video Demo playback messing up
Dec 07, 2018
Hi all!
I just started using Storyline 360 maybe a month ago and I'm still getting the hang of things. I'm recording video demos to show software to my users, but the problem is when I scoot the video back to replay it, the audio keeps going from the middle where it was, it doesn't start over with the rest of the video screen. Also, we're trying to add information boxes on top of the video. They show up fine first time around but when we try and go back to re-watch, they're no longer showing up.
Anyone had a problem like this and know what the cause could be?
3 Replies
Welcome to the community, Brooke! 🌟
Very sorry you're running into that behavior, and I'm glad you reached out to us. I see my teammate, Gerald, recently sent you his findings along with some next steps to try in your support case.
Be sure to let us know if uploading the content to any of these environments helps solve the issue. We're standing by!
Hi Katie,
I removed the video's playbar and only left the main playbar at the bottom. That seems to have done the trick. Different environments did not solve it, unfortunately.
Thanks,
Brooke
Appreciate you circling back with this insight, Brooke! Glad to hear you're back up and running.
If we can be of any other help, please don't hesitate to reach out!
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