Video doesn't play in IE 8 and random freezing

Apr 29, 2013

Hello all. I have created a storyline project with some video assets. The project renders and plays fine on my mac on Firefox but when running the project in my windows environment, the video slides do not show any video and the presentation freezes randomly. Any suggestions would be great.

Thanks

6 Replies
Shailesh Mewada

Hi Garfield,


I am not getting any clue, but you can check the following.

  • Make sure the flash player is updated in the browser (hope you are checking Flash version in Windows)
  • Are all videos having the issue? Check one by one if there is issue with a specific video
  • You can also keep an eye on CPU usage in task manager if there is any issue with low memory

There are just initial pointers.


regards,
Shailesh

Mike Enders

Garfield,

Can you please share more information in terms of the video formats (mp4, swf, flv, etc.).  Also, are you accessing the HTML5 version or the flash version of the course?   If it's the HTML5 version, IE8 is not your friend.   

One final thought...connection speed also can play a role.  A slow connection may cause this type of behavior.

Mike

Garfield StHilaire

I'm testing it locally so I don't think it's a connection speed issue.

I am running the Flash Version not the HTML version.

The Files that are imported via the insert video are all flv's (3 in total, all three are failing)

When I look at the output after publishing, it seems it created mp4's four it's source and did not keep the flv format.

Thanks again,

Garfield

Garfield StHilaire

Yes when I click on the mp4 file it plays as expected. I just loaded it to my web server and it plays as expected as well. It seems the problem is only when running it locally (on my windows side). On the Mac side, it runs both locally and from my web server. I guess windows has some kind of a security or path issue when referencing the videos.

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