Video doesn't play when published

I have a couple slides where I have inserted video from file on a second layer.  When I preview the slide everything looks fine, however when I publish for the web, the layer appears and is hidden at the proper times, but the video does not play.  It's just a still frame.  Is there a setting that I'm missing somewhere?

1 Reply
Alyssa Gomez

Hi there Lisa! What version of Storyline are you using? Also, how are you testing the published content?

It might be helpful if we could take a look at your file so we can diagnose what's going on here. Would you mind sharing the .story file, or even just one of the affected slides, so w can take a closer look?