So I hate asking such a vague question, but I have no idea where to go. I have screen recording in this last project I published. When I am previewing the slides before publication the videos work fine. After publication the videos appear blank. What am I doing wrong?
If you are testing locally using Google Chrome, it sounds like you are running into this recently-introduced Chrome bug (more information here). It's always best to test your published content in its intended environment (as opposed to locally in Chrome), but you should be able to work around the problem by previewing locally in a different web browser, or better yet, by uploading your content to a web server for testing. If you absolutely must preview locally in Google Chrome, you will need to install an earlier version of Flash Player for Google Chrome.
If none of these resources help to resolve the problem for you, I recommend submitting a Support Case and including a copy of your .story file for further investigation. Thanks!
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Try uploading it to your webpage or here. Sometimes objects don't work properly when played locally for security reasons.
Good Afternoon Travis, and welcome to Heroes!
This Knowledge Base Article is the place to begin when videos do not play in published content. Assuming that you are testing on a Web Server, the missing MP4 MIME type is probably your most likely culprit.
If you are testing locally using Google Chrome, it sounds like you are running into this recently-introduced Chrome bug (more information here). It's always best to test your published content in its intended environment (as opposed to locally in Chrome), but you should be able to work around the problem by previewing locally in a different web browser, or better yet, by uploading your content to a web server for testing. If you absolutely must preview locally in Google Chrome, you will need to install an earlier version of Flash Player for Google Chrome.
If none of these resources help to resolve the problem for you, I recommend submitting a Support Case and including a copy of your .story file for further investigation. Thanks!
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