video error in storyline project

Dec 09, 2014


I am currently working on a new project in storyline which includes many screenrecords that were inserted as "step by step".

at some point, I saved my project and wanted to watch preview of the entire project, when I received a message error that shut down my project.

I re-enterd the program when suddenly I came accross anothe error message that deleted my movie clips from the timeline, and the movie slides shows a gray screen. but, the clips still appear as "in use" in the video menue.

please, this is the 3rd time that this has happend to me and I would very much appriciate the assistance on trying to understand why this keeps happening.


Thank you,




1 Reply
Leslie McKerchie

Hi Sarah!

When creating, editing, and publishing Articulate Storyline courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.

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