5 Replies
Ashley Terwilliger

Hi Viviana,

When you uploaded the course to your LMS you didn't see the video or looking at the published output folder you didn't find a video within that folder? It sounds like something may have occurred during publishing, so I'd suggest publishing your .story file again and ensuring you're working off of and publishing to a local drive.  If you can see the video file within your published output, but it's not playing within your LMS can you also test it by loading the course up at SCORM Cloud to help us determine if it is happening within the file or the LMS? 

Viviana Firbank

Thank you Ashley. I  can see the video within the publish output. the video is there. I think the problem is the format. It has a MP4 format. I tried also with another format but it seems that storyline convert it automatically  into mp4 format when the course is published. Do you know how we publish the video without converting it into mp4 format? The LMS we use doesn't support MP4.  Thanks for your help!

Ashley Terwilliger

Hi Viviana,

Storyline encodes movies you insert into your courses, based on the file format of the videos and the publishing options you choose:


If your LMS doesn't support MP4, you may want to look at inserting SWF files or use a method such as the one described by Mike here to replace the video in the published output folder.

Viviana Firbank

Thank you very much, Ashley, for your answer. I actually used a FVL file but I didn't know that there were two different formats( alpha channel  and no alpha channel). the server we have the Learning Management system didn't support mp4 files, so we tried to used the right video format for us.

How can I select the flash player option when I publich the course?

Ashley Terwilliger

Hi Viviana,

Storyline automatically publishes in Flash, and if you needed the HTML5 output, you could select that as an option while publishing. It will not publish to a single Flash file though, and instead publishes a collection of files all which are needed to successfully play the published output.