Video imported from Kaltura has incorrect captions. How do I turn them off?

I embedded a video from our company-branded Kaltura platform into a Storyline wrapper - so it can be uploaded to our LMS. 

The captions are incorrect, and we would like to turn them off until they are fixed. I thought I could do this from Kaltura, but when the video plays in the wrapper, the captions default to the "on" option. 

Is this a setting I need to adjust in Storyline?

 

 

1 Reply
Vincent Scoma

Hi Nyla, 

Great question!

What might help, is to check your player settings and see if the closed captions are enabled. You can check the player settings by: 

  • Navigating to the Home tab in Storyline
  • Click on the Player icon
  • When the Player Properties menu appears, check the settings under controls to see if the captions are enabled: 

After checking on the player settings, if the captions are disabled but you continue to see the closed captions for the video, please let us know