Video in course will not play when posted on website

Jul 29, 2015

Hi – 
I have an SL1 course that has a few videos in it that we are trying to put on our external website. The course works fine when it’s in our LMS and when I put it in Google Drive, but when we post it on our website, the video will not play. The video is an .mpg file directly on a slide that should start when the user clicks a Play trigger. Looking for ideas on what could be wrong and what we might need to do differently.

For now we can use it in Google Drive, but I would like to get it to work on the web server as that’s where we have other courses hosted.


8 Replies
Mary Schoeller

Yes, I did review that and shared it with our web person too. I have a different Storyline file with a Web Object (YouTube link) that works fine with the way he uploaded it, but this one with the video file within the project does not work.  I will have to get back to you tomorrow with a file - I'll have to make some revisions to it before I can share it.



Mary Schoeller

Here is the modified Storyline file (Storyline 1) and the web links in case that would help.

Our Internet site (videos won't play):

Google Drive (videos works fine):

Any suggestions you have would be greatly appreciated.



Christie Pollick

Hi, Mary -- I think we may have discovered a potential cause of the issue. Could you please see the information below:

MP4 Videos Require a MIME Type on Your Server to Play Properly

If MP4 videos don't display when your Articulate content is hosted on a server, it's likely that the server isn't configured to play MP4 files.

Some servers don't have an associated MIME type to support MP4 files. To correct it, do the following on your server:

  1. Right-click the site in IIS and select Properties.
  2. Select the HTTP Headers Tab.
  3. Select File Types.
  4. Under the MIME Map section, select New Type.
  5. Type ".mp4" as the associated extension and "video/mpeg" as the content type.
  6. Click OK.

Your MP4 videos should now play when viewed from the server. If you use a hosting company to host your files, it's best to check with them about adding MP4 as a supported MIME type.

See also:

Please let me know if that helps! :)

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