Video issues in Storyline
Greetings to all,
I am having video issues, such as not starting, freezing at random points, and disappearing off the slide all together.
I used Storyline's record screen option to record a video. I then published the project so that I could grab the .mp4 file from the story_content folder (*note: I also tried to copy the video from one Storyline project to another with the same problems). I inserted this video into another Storyline project as a video tutorial. The video is a 5 minute video (3.5MB in size). The video is set to play when triggered. I have selected the option to show the video player controls from the Movie Tools Options section. I then published this project with the video.
Now for the issues: I have had 7 different users on Windows 7 Professional (some 32 bit and some 64 bit) computers try to run the published file. My computer and one other play the video fine. The rest have have various issues. One of the computers can't see the video at all. On another couple of the computers the video stops playing and disappears off the slide at random points. Another computer randomly stops playing the video and won't restart.
Does anyone have any ideas on how to resolve this?