I'm having issues with videos loaded directly into the slide when the published version gets to the LMS that we are testing with. First, there is a long wait with the spinning loading image when going from scene to scene. Also, the videos (some 30MB in size) aren't playing as expected. When trying to scrub with the progress bar, the video will start back from the beginning (progress bar stays the same) in both the Chrome and IE11, and in some cases the videos would not pause. It will also freeze up when trying to scrub using the progress bar. Is this a know issue or are there any workarounds?
We've seen mention of similar issues before. Can you clarify what you mean by "progress bar"? Are you using the Video Progress Bar (directly beneath the video) or the Player Seekbar?
Also, are you testing the content in Articulate Online or another LMS?
I'm seeing the same issue Doug mentions with the SL360 video progress bar when played back in the Chrome browser. You cannot drag or click beyond current video position to advance and when you try to do it, it restarts video from beginning. Seems to work fine for me however in IE11, but I think its using the Flash version there. Also works perfectly in AMP.
Thanks for reaching out and sharing what you are experiencing as well. It looks like we did not hear back from Doug to confirm the issue he may have been seeing.
Just thought I'd update for the archives what the issue turned out to be in my case. I shared my file with Leslie and she hosted it on their server and it worked fine even when I tried it from my computer. The issue is apparently with the server I have it hosted on. I'm not exactly sure what about our server makes the difference, but as our primary delivery for this is AMP, (where it works perfectly), it's not worth the effort trying to determine the exact cause of this behavior when streamed through Chrome.
My pleasure Leslie. I also want to thank you personally for testing my file on your end and pointing me in the right direction of the likely source of the video behavior I was experiencing.
Curiosity got the better of me and I looked further into the server issue last night. I learned that our content is being hosted on an Azure BLOB server. Google then enlightened me that playback of MP4s on this type server often exhibits this behavior. There are apparently a few configuration workarounds for it on the server side.
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Hi Doug, welcome to the community!
We've seen mention of similar issues before. Can you clarify what you mean by "progress bar"? Are you using the Video Progress Bar (directly beneath the video) or the Player Seekbar?
Also, are you testing the content in Articulate Online or another LMS?
I'm seeing the same issue Doug mentions with the SL360 video progress bar when played back in the Chrome browser. You cannot drag or click beyond current video position to advance and when you try to do it, it restarts video from beginning. Seems to work fine for me however in IE11, but I think its using the Flash version there. Also works perfectly in AMP.
Hi Gary,
Thanks for reaching out and sharing what you are experiencing as well. It looks like we did not hear back from Doug to confirm the issue he may have been seeing.
Hi Leslie,
Hosting on an internal web server and no, the timeline is equal to the video duration. Does it not behave this way in Chrome playback for others?
Thanks, Gary.
My questions were specific to some issues we've seen reported. Sounds like you have a different set-up.
Any chance you could share your .story file with me so that I could take a look?
I'd have to create a partial derivative. This one is proprietary. Have a private upload link?
For sure! You are welcome to share it with me directly here. Just please be sure to include the forum url/link as well.
Will do. Thanks.
Thanks, Gary!
Downloading your file now so that I can take a look. I will be replying to you via e-mail within your case.
Just thought I'd update for the archives what the issue turned out to be in my case. I shared my file with Leslie and she hosted it on their server and it worked fine even when I tried it from my computer. The issue is apparently with the server I have it hosted on. I'm not exactly sure what about our server makes the difference, but as our primary delivery for this is AMP, (where it works perfectly), it's not worth the effort trying to determine the exact cause of this behavior when streamed through Chrome.
I appreciate you chiming back in to share with the community Gary :)
My pleasure Leslie. I also want to thank you personally for testing my file on your end and pointing me in the right direction of the likely source of the video behavior I was experiencing.
Curiosity got the better of me and I looked further into the server issue last night. I learned that our content is being hosted on an Azure BLOB server. Google then enlightened me that playback of MP4s on this type server often exhibits this behavior. There are apparently a few configuration workarounds for it on the server side.
No problem Gary, glad I could help.
What would we do without Google?! 😁
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