Video levels

Hello Marie-Claude.  It's always tricky when you are encountering some inconsistency with a problem.  But we'd be happy to help you troubleshoot and figure out solutions!

Can you share an example .story file with our support team here?  We'll have a look and let you know some next ideas.

Thanks so much for your reply. I've attached a file that contains a few slides with video.  Sometimes they work fine in IE11 (Windows 7) and sometimes they don't. 

Thanks for sharing your .story file so that we could take a look Marie-Claude.

I published the course and it looks the same for me in Chrome, IE11 (Win 10 and Win 7), Edge, and Firefox. Here's my output if you'd like to take a look.

How are you publishing and sharing the course?

Hi Leslie, here are my publishing properties:

LMS: Scorm 1.2

Format: HTML5

Video Quality 9, Image quality 100%

Here's my Articulate Review output of the project. 

https://360.articulate.com/review/content/f2a0bc17-38a1-4fac-a518-a717820f0df7/review

Take a look at Transmission Contaminated Water and the slide after. 

I found this thread,  https://community.articulate.com/discussions/articulate-storyline/storyline-360-launching-in-google-chrome-firefox-but-not-in-ie

could that be part of my problem?

Thanks so much for sharing that link so that I could take a look.

I am able to replicate the behavior in Windows 7 with IE 11, but it works as expected in Windows 10 with IE11.

I do see a similar issue reported to our team regarding HD videos.

I'm adding this conversation to the report as we track user impact and so that we can update you here when we can.

Thanks Leslie,  I look forward to any updates.

Hello Marie-Claude,

As promised, I wanted to pop back in and share the solutions that are working for others running into a similar issue.

Possible ideas: 

• Set your slide size to default - 720x540 (4:3).
• Reduce the video width and ensure that it is less than the width of your slide size.
  
  • Adjust the video width size to about 998 or smaller.
• Turn video compression off.

Hope that helps you as well :)

Thanks for the update Leslie. 

Because we work in HD 16:9 aspect ratio, your first suggestion isn't an option for us,  and your third suggestion is one that I've already implemented. But I'll try a scaled down version to 998 or less  in my next course.