Video loads slowly on iPad

I have a 10 minute video that I insertedinto Storyline, but the video loads very slowly when testing the published version on the iPad.

To fix this, I tried splitting up the video into smaller 1-2 minute chunks, which made loading much faster but then thevideo doesn't play automatically on each slide. I changed the trigger to jump to the next slide whenthe timeline ends, but it snaps back to forcing the user to click the next button. On the iPad, it forces the user to click next and click play in order for the video on the next slide to play.

Is there a way to either:

A. Make the video load faster on iPad OR

B. Override the default trigger that makes the learner advance the slide manually

Thank you

6 Replies
Emily Ruby

Hello Rebecca, and welcome to Heroes!

The courses may not automatically start on an iPad because the Media Playback support is limited.

  • User may need toclick to start media (audio and video may not play automatically)
  • Only one media file may play at a time

This article here may give some other information about viewing content on Mobile Safari on iPad

Have you tried using the Articulate Mobile Player for iPad?

Please let us know if you need anything further.

Rebecca LaBatte

Thank you for the quick response!

I haven't tried the mobile player yet. Is that something all the iPadlearners would need to download in order to view the content the way it was authored?

We use an LMS that uses SCORM. From the article it doesn't look like courses that are played using the app would be recorded. Is that correct?

Thank you,

Emily Ruby

Hello Rebecca,

The users would need to download the App to use this. Also, you would need to check off the "Use Articulate Mobile Player on iPad" when publishing.

Also, we released the new Storyline 2 yesterday which you may want to check out to see if the video playback works better in HTML5 publishing. You can download a free trial here.

Let us know if you need anything else.

Rebecca LaBatte

We just bought our licenses for Storyline in July, so the companywill notpay for anupgrade already. It doesn't look like the app is compatible with SCORM.

What can we do in the meantime, without installing the app,as a workaround for our iPad users?

The articlecomparing the app to the browserstated "Content may not appear and operate as authored due to inherent limitations of mobile Safari"

What are the types of content that may not appear and operate as authored, so we can avoid using those features as we develop courses? Is there a list of the types of content that may be affected? Branching scenarios or images or video media or drag and drop interactionsetc.

Thank you

Emily Ruby

Hello Rebecca!

For starters you can look at the comparison chart of what is supported in each of the published versions. As far as using Mobile Safari,

it currently has inherent limitations that impact how multimedia appears and operates.

Typically it is seen with videos and images. The branching and other interactions should work as designed. However, if you do notice any odd behavior, please let us know.