Video (MP4 and AVI) Refuses to Play in Chrome

Tom, 

Oddly enough when I updated to 360 version 13 it fixed my issues. I was on version 12.

Thanks. I'm on v 3.13.15006.0

BTW, I uninstalled and re-installed and same thing. So, I'm guessing that Articulate needs to do something on its end to play videos in Chrome since everything works in IE and Firefox. Can't just be my install, on two different machines. Can it?

In the meantime, I am forced to go to Camtasia which, while not bad, is not what I had imagined I'd use.

Hey Tom,

Sorry to hear that you've run into difficulty with this.

Do you have a sample .story file with this behavior? I'd love to take a look. If you cannot share here in the forums, you are welcome to share here privately.

Thanks, Leslie.

https://360.articulate.com/review/content/5c4f145c-4eb7-4f28-951a-1c3dd58b4ff8/review

Hi Tom,

I published the .story file that you shared here and it auto-played in Chrome. Is that the part you are having difficulty with? I wasn't sure since It looks like I'm seeing the same thing in your link.

I feel like I'm missing something here. Here is my published output.

It will not auto-play here. On either of two machines.

Here's what I'm seeing Tom and a couple of colleagues just checked as well.

Of course, you have to click play to see the recording (the irony, I know).

Thanks for testing. I'm glad to see that it works for you. Question remains, though, what's different about my setup? This began happening sometime in the last few days. I remember having an update to SL360 but that's it. I work on 2 machines, one is a Dell desktop running Windows 10, the other is a Dell laptop running Windows 7. Movies in SL360 will only auto-play in IE and Firefox. Is there some obscure setting somewhere that's causing this? 

For grins, check your Chrome settings and see if you have Flash Player allowed for 360.articulate.com. If you do, turn it off and re-load and tell me what happens.

______
TA

No worries Tom, thanks for sharing your testing environment as well. I have both of those set-ups, so let me do some additional testing :)

Thanks!

Well, adding to the weirdness, if I insert a slide with only a button that continues to the movie slide when clicked, the movie auto-plays. That's something. But still doesn't explain why it auto-plays for you on slide 1 but not here.

One more: I removed the button on slide 1 and just had it go to next slide at .5 second. That did NOT auto-play. Looks like it's needing some user interaction. Goes to having to click the movie twice to get it to run.

Weirdness.

And one more... if I run it in an "incognito window", it auto-plays.

My installation of Chrome?

OK, I'm slinking away now. Indeed, user error. Not "error" necessarily, but it's on me.

WATCH YOUR BROWSER EXTENSIONS, Y'ALL!

I had one, appropriately named "Disable HTML5 Autoplay". Now I don't.

Thanks, Leslie, for trying. Now you've got one for the knowledge base.

<sigh>

______
TA

Alrighty Tom :) 

Disabled Flash Player across the board. Tested in Chrome on Mac, Chrome in W10, and Chrome in W7 with same results I shared previously.

My content did not auto play for you either, correct?

Curious what your auto-play settings are in Chrome? Check out this documentation.

Mine is the default and I'm still digging to see if we have anything similar reported.

Bahahaha! I didn't refresh - but I was on the right track! 

Glad you tracked the culprit down Tom. Thanks so much for chiming back in and sharing, but you're right - I totally just learned something :)

Why did I even HAVE that extension?? I've GOT to quit reading those "Top 100 browser extension" articles. ^_^

______
TA

At my end also video is not playing in chrome. I am using Articulate Storyline 2.  You are right Tom it needs some user interaction. Using a button interaction it works for me.